Terms of Use

1. Service Description and Scope

BNC HelpLine operates exclusively as a third-party referral and matching service. Our comprehensive services include:

• Connecting individuals seeking addiction treatment with appropriate facilities and providers
• Providing detailed information about treatment options, programs, and resources
• Assisting with insurance verification, benefits confirmation, and admission processes
• Offering ongoing assistance and guidance throughout the treatment placement process
• Maintaining a network of verified, accredited treatment facilities and healthcare providers

Important: We do not provide medical advice, diagnosis, treatment, or therapeutic services. All medical decisions must be made in consultation with qualified healthcare professionals.

2. Acceptance of Terms

By calling our helpline at (914) 677-4445, using our website at bncaddictiontreatment.com, or utilizing any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.

These terms constitute a legally binding agreement between you and BNC HelpLine. If you do not agree with any part of these terms, please discontinue use of our services immediately.

3. Eligibility and Use Requirements

Our services are available to the following individuals:

• Individuals 18 years or older seeking addiction treatment for themselves
• Parents or legal guardians seeking treatment for minors under their care
• Healthcare professionals making referrals for their patients
• Family members authorized to seek treatment information on behalf of the individual
• Individuals acting under valid power of attorney or legal guardianship

You agree to provide accurate, complete, and truthful information when using our services.

4. Medical Disclaimer and Limitations

CRITICAL NOTICE: BNC HelpLine does not provide medical advice, diagnosis, or treatment. Our services are limited to:

• Information and referrals about treatment facilities and programs
• Assistance with insurance verification and administrative processes
• Assistance during the facility selection and admission process
• General educational resources about addiction and recovery options
• Coordination between you and treatment providers for placement purposes

All medical decisions, treatment plans, and therapeutic interventions must be made in consultation with qualified healthcare professionals and licensed treatment providers.

5. Emergency Situations and Crisis Response

EMERGENCY NOTICE: If you are experiencing a medical emergency, are in immediate danger, or are having thoughts of self-harm, call 911 immediately.

BNC HelpLine is not an emergency response service. For crisis situations, please contact:

• Emergency Services: 911
• National Suicide Prevention Lifeline: 988
• Crisis Text Line: Text HOME to 741741
• SAMHSA National Helpline: 1-800-662-4357
• National Domestic Violence Hotline: 1-800-799-7233

6. Information Sharing and Consent

By using our services, you understand and expressly consent that we may:

• Share your information with treatment facilities for admission and placement purposes
• Contact insurance providers to verify benefits, coverage, and authorization
• Coordinate with healthcare providers to ensure continuity of care
• Follow up on referrals to ensure appropriate placement and satisfaction
• Maintain records for quality assurance and service improvement purposes

We only share information necessary to help you access appropriate treatment services, and you may withdraw this consent at any time.

7. Treatment Facility Relationships and Compensation

BNC HelpLine maintains professional relationships with a network of addiction treatment facilities. You understand and acknowledge that:

• We may receive compensation from facilities for successful referrals and placements
• This compensation does not influence our treatment recommendations or referrals
• Our primary goal is matching you with the most appropriate care for your needs
• You are free to choose any treatment facility, regardless of our recommendations
• We do not guarantee placement at any specific facility

8. Limitation of Liability

BNC HelpLine's liability is expressly limited to the matching and referral services we provide. We are not liable for:

• Treatment outcomes, quality of care, or success rates at referred facilities
• Medical decisions, treatment plans, or interventions made by treatment providers
• Actions, omissions, negligence, or malpractice of third-party treatment facilities
• Costs, charges, or billing disputes associated with treatment programs
• Insurance coverage decisions, denials, or reimbursement issues
• Availability of beds, program openings, or facility capacity

9. Accuracy of Information

While we strive to provide accurate and current information about treatment facilities and programs, we cannot guarantee:

• Real-time availability of beds or program openings
• Current pricing, insurance acceptance, or billing practices
• Specific treatment methodologies, success rates, or outcomes
• Staff qualifications, certifications, or facility accreditations
• Program features, amenities, or services offered

Always verify all information directly with treatment facilities before making commitments or financial arrangements.

10. Intellectual Property Rights

All content on our website, including text, images, logos, trademarks, and design elements, is protected by copyright and trademark laws. You may not:

• Copy, reproduce, distribute, or modify our content without written permission
• Use our trademarks, logos, or proprietary materials without authorization
• Create derivative works or adaptations based on our materials
• Use our content for commercial purposes without express consent
• Remove or alter copyright notices or attribution statements

11. Prohibited Uses and Conduct

You agree not to use our services to:

• Provide false, misleading, or fraudulent information
• Impersonate another person, entity, or healthcare professional
• Interfere with our website, services, or communication systems
• Violate any applicable laws, regulations, or professional standards
• Harass, abuse, threaten, or intimidate our staff or other users
• Attempt to gain unauthorized access to our systems or data

12. Service Termination

BNC HelpLine reserves the right to terminate or suspend your access to our services at any time, with or without notice, for violations of these terms or for any other reason deemed appropriate by our organization, including but not limited to inappropriate conduct or misuse of services.

13. Changes to Terms

We may update these Terms of Use periodically to reflect changes in our services, legal requirements, or industry standards. Changes will be effective when posted on our website. Continued use of our services after changes constitutes acceptance of the modified terms.

14. Governing Law and Jurisdiction

These Terms of Use are governed by the laws of the State of New York. Any disputes arising from these terms or our services will be resolved in the appropriate courts of New York, and you consent to the jurisdiction of such courts.

15. Contact Information

If you have questions about these Terms of Use, our services, or need assistance, please contact us:

• Phone: (914) 677-4445 (Available 24/7)
• Email: [email protected]
• Website: bncaddictiontreatment.com
• Address: BNC HelpLine Legal Department, Bronx, NY